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Training Resources

INTERVIEW QUESTIONS FOR NEW DOL PATIENTS

Your causation reports will consider the following questions, as well as others that may arise during the interview process. These are just a few common questions you may want to ask.

1. What agency do you work for?

2. What is your craft (job title)?

3. Explain in great detail, what the physical demands of the job are. TRY TO GET COPIES OF JOB DESCRIPTIONS FOR EACH PATIENT SO YOU CAN DEVELOP TEMPLATES.

4. Did you report your injury immediately to your supervisor? If yes, what is the name of the supervisor you reported it to?

5. Did you file a CA1 or a CA2? If CA1, go to the next question. If CA2, go to question 15.

6. What date did the accident happen? (Must be the correct exact date)

7. What time did the accident happen that day?

8. Exactly where did the accident happen?

9. Who else saw the accident happen?

10. What body area was injured?

11. Were you feeling any pain or having any other problems prior to this injury occurring that day?

12. How did the injury occur (as detailed and specific as possible)? Answer all of the questions below that apply to this injury.

What were you lifting?Approximately how much did it weigh?Approximately how many times did you lift it that day prior to being injured?What was your pain level at the time of injury?If the injury occurred by some other way than lifting, please describe the injury exactly as it occurred.

13. Was this an injury to a pre-existing condition? If yes, explain the pre-existing condition and how this injury worsened that condition.

14. Explain how the physical requirements (in question #3) that day lead to the injury in question #12.

15. For CA2 conditions, explain how the physical requirements (in question #3) lead to this condition over time. Also, explain how long the patient has been experiencing those problems and what exact date the patient realized those problems were due to work.

WRITING REPORTS

DX EXPANSION

CONSEQUENTIAL

GOOD EXAMPLE

INTERVIEWS

OWCP TRAINING

EXPERT TRAINING

Federal employees need help from expert, trained, and compliant doctors and staff who understand their unique needs, concerns, and struggles after they’re hurt at work. Work injuries may be inevitable, but losing is not. We have the power to help them. Federal employees make this country go. When they break, we have to fix them.

OWCP FORMS – CA1, CA2, CA2a, CA7 AND MORE

NARRATIVE REPORT WRITING

DENIED DOL-OWCP CLAIMS – WHAT TO DO?

DOCUMENTATION FOR BILLING

COMPLIANCE – COMPLIANCE & POLICY

DOL-OWCP WEB PORTAL (SITES TO UNDERSTAND)

TRAINING TOOLS – VIDEOS & MORE

MARKETING – MARKETING PLAN, ETC

CREDENTIALING – DOL PROVIDER NUMBER

CASE MANAGEMENT PROCEDURES

HOW TO HELP PATIENTS GET PAID ON CA7s

PATIENT SATISFACTION SURVEY

FRONT DESK / RECEPTION DUTIES

SCHEDULE AWARD IMPAIRMENT RATINGS

FINAL EXAMINATION